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Why Shillong is Emerging as India’s Next Major Hub for BPO & CX Excellence

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  Nestled on a picturesque plateau at 4K feet, Shillong in Meghalaya India, often called the “Scotland of the East,” is a hidden gem in India’s contact center landscape. With its growing pool of talented professionals, improving infrastructure, and strong government support, Shillong is proving to be an ideal choice for businesses looking to expand beyond metro cities. What Makes Shillong Stand Out for BPO Operations? 1. Young and Skilled Workforce Shillong is home to a vibrant, youthful population — 70% of its residents are under 35. With a strong focus on education and institutions like IIM Shillong and Northeastern Hill University (NEHU), the city produces a steady stream of skilled graduates. This educated talent pool, combined with an urban unemployment rate of 12.3%, ensures businesses have access to motivated and capable professionals eager to build careers in the BPO sector. 2. Growing Infrastructure and Government Support The Meghalaya government has been actively fosterin...
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VinFast EV’s India Launch: Where Innovation Meets Opportunity”

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  VinFast The upcoming  Bharat Mobility Global Expo 2025  stands as a testament to the collaborative efforts of private and public sectors in transitioning India from traditional internal combustion engines (ICE) to electric vehicles (EVs). This progress highlights India’s potential as a key player in the global EV market — a fact exemplified by  VinFast , the Vietnamese automotive company, selecting India as its fourth global market after Canada, the USA, and Europe. India’s consumer-driven market demands affordable, high-tech, and durable vehicles suited to its diverse terrains and road conditions. Amidst this transformation,  VinFast has emerged as a game-changer , bringing its innovative EV solutions to Indian consumers. With its debut at Bharat Mobility, VinFast is poised to disrupt the Indian EV market by delivering cutting-edge technology and sustainable mobility solutions. Who Is VinFast? VinFast , a subsidiary of Vietnam’s Vingroup, entered the automoti...
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What Is PCI DSS Tokenization & It’s Guidelines Explained

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  PCI DSS Tokenization Discover PCI DSS Tokenization — a secure method to replace sensitive payment data with tokens, enhancing security, simplifying compliance, and reducing costs. Learn how tokenization protects data, fosters customer trust, and streamlines operations in the payment industry. Explore benefits, guidelines, and best practices for adopting this transformative technology What Is PCI DSS Tokenization? Tokenization is a process where sensitive payment information is replaced with tokens that cannot be mathematically reversed to recover the original data. Tokens are stored in a secure token vault managed by a PCI DSS-compliant provider, ensuring that sensitive data remains protected and outside the organization’s operational systems. Unlike encryption, where data can be decrypted with the correct key, tokenization ensures that sensitive data is entirely removed from a business’s environment. For example, when a customer’s credit card is used during a transaction, the PA...
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AI Consulting Explained: Everything You Need to Know

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  AI Consulting The rise of artificial intelligence (AI) has transformed industries across the globe. From automating mundane tasks to providing actionable insights through data analysis, AI has become an indispensable tool for businesses. However, many organizations struggle to harness its potential effectively. This is where AI consulting comes into play. In this blog, we’ll explore everything you need to know about AI consulting, its benefits, and how it can help your business thrive. What Is AI Consulting? AI consulting refers to the professional services offered by experts who help businesses understand, implement, and optimize AI solutions. These consultants bring technical expertise, strategic vision, and practical insights to enable organizations to leverage AI technologies for specific objectives. An AI consultant typically works across various phases: Assessment:  Evaluating the organization’s current capabilities and identifying potential use cases for AI. Strategy ...
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