Decoding the top 5 cybersecurity risks of generative AI

  Agentic AI Customer expectations in the United States are higher than ever. People want quick answers, personalized support, and smooth experiences across phone, chat, email, and social media. To meet these demands while managing rising costs and staffing challenges, many US contact centres are now turning to  Agentic AI   — a new generation of artificial intelligence that can think, decide, and act with minimal human involvement. Unlike traditional chatbots that only follow scripts, Agentic AI systems can understand context, take actions across systems, and complete tasks from start to finish. Let’s explore the key benefits of using Agentic AI in US contact centres. 1. Faster Resolution and Shorter Wait Times One of the biggest problems in contact centres is long wait times. Agentic AI can instantly handle thousands of customer queries at the same time, without putting anyone on hold. It can understand the issue, fetch information, update records, and even complete tra...

  Customer Experience in 2026 In 2026, customer experience (CX) is no longer just about solving problems after they happen. It has become a key part of how brands attract, retain, and grow their customer base. With rising competition and smarter customers, businesses must focus on delivering smooth, fast, and personalized experiences at every touchpoint. Let’s understand what customer experience really means in 2026 and why it plays such a big role in business success. 🌟 What Is Customer Experience in 2026? Customer experience refers to the complete journey a customer has with a brand — from discovering a product online to getting support after purchase. In 2026, CX is shaped by: Omnichannel interactions (website, app, social media, call, chat, WhatsApp) AI-powered support like chatbots and voice bots Personalized communication based on customer data Self-service options such as knowledge bases and smart FAQs Customers now expect instant responses, consistent servic...

  Organic Fruits and Vegetables In recent years, more people have started choosing organic fruits and vegetables over regular produce. From supermarkets to local markets, organic food is becoming easier to find. But many shoppers still wonder — are organic fruits and vegetables really better, and are they worth the higher price? Let’s take a closer look at the benefits and why organic produce is gaining popularity. What Does “ Organic ” Actually Mean? Organic fruits and vegetables are grown without the use of synthetic pesticides, chemical fertilizers, or genetically modified seeds. Farmers use natural methods like compost, crop rotation, and biological pest control to keep the soil healthy and crops protected. These farming practices aim to protect both human health and the environment while producing fresh, natural food. Fewer Chemical Residues One of the main reasons people choose organic produce is to avoid chemical residues. While regular fruits and vegetables are considered s...

  Leading Customer Service & Contact Center The Philippines has become one of the world’s top destinations for customer service and contact center operations, thanks to its skilled workforce, strong English proficiency, and customer-first culture. Among the many companies operating in this space,  [24]7.ai  stands out as a trusted partner for global brands looking to deliver fast, reliable, and high-quality customer support. The Philippines: A Global Hub for Customer Support Over the years, the Philippines has built a strong reputation as a customer service powerhouse. Businesses from the US, Europe, and Asia choose the country for contact center services because of: Excellent communication skills Cultural compatibility with Western markets Strong service mindset Cost-effective operations without compromising quality This makes the Philippines an ideal location for companies that want to scale customer support while maintaining high service standards. How [24]7.ai Add...

  Pomegranate Benefits Explained Pomegranate  is often called a superfruit, and for good reason. Packed with antioxidants, vitamins, and natural compounds, this bright red fruit offers several health benefits when added to your daily diet. Whether eaten fresh, as juice, or added to meals, pomegranate supports overall well-being in a natural and delicious way. Rich in Powerful Antioxidants Pomegranates are loaded with antioxidants , especially polyphenols, which help protect the body from damage caused by free radicals. These antioxidants play an important role in reducing inflammation and slowing down cell aging. In fact, pomegranate contains more antioxidants than many other fruits, making it excellent for daily health support. Supports Heart Health Regular consumption of pomegranate may help improve heart health by supporting healthy blood flow and reducing bad cholesterol levels. Some studies suggest that pomegranate can help lower blood pressure and prevent plaque buildup ...

  Chatbot Customer Service In today’s fast-paced digital world,  customers  expect instant responses,  24/7 availability , and smooth support experiences. Waiting in long queues or sending emails that take hours to get a reply is no longer acceptable. This is where chatbot customer service is making a huge impact. Businesses across industries are now using chatbots to provide faster, smarter, and more consistent customer support. What Is  Chatbot Customer Service? Chatbot customer service refers to the use of AI-powered or rule-based chatbots to handle customer queries automatically through chat interfaces. These bots can interact with users on websites, mobile apps, messaging platforms, and social media channels. They are designed to answer common questions, guide users through processes, and even complete transactions without human involvement. While basic chatbots follow predefined rules and scripts, advanced AI chatbots use natural language processing (NLP) ...