Decoding the top 5 cybersecurity risks of generative AI

  Customer Experience In today’s hyper-connected digital world — across both personal and professional spaces — online fraud and data breaches have escalated into major business threats. As the frequency and sophistication of these attacks grow, so does their cost. According to projections, cybercrime will cost the global economy  $10.5 trillion annually by 2025 , increasing at a staggering rate of 15% per year. Fraud no longer lurks only in obscure corners of the web. It has infiltrated everyday customer touchpoints — contact centers, chat platforms, mobile apps, and digital service portals. Technologies designed to enhance customer satisfaction have been weaponized, turning service channels into prime targets for malicious activity. As this threat evolves, so must our understanding of  fraud detection  — what it is, how it works, and what solutions are available to counter it. The Customer Service Fraud Paradox Modern customer service faces a critical paradox: the ...

  Customer Experience In the grand arena of business — whether you’re launching spacecraft or selling squeaky rubber ducks — there’s one goal that truly matters:  winning your customers’ hearts and keeping them close . Loyal customers don’t just buy your product — they become your best marketers. They spend more, adopt your latest offerings without hesitation, spread the word to others, and stick by your side even when things don’t go perfectly. So, the golden question is:  how do you turn a casual buyer into a brand-loving superfan? Meet Customers Where They Are Today’s customers are more digitally savvy than ever. They’ve evolved alongside technology and expect brands to keep up. But underneath it all, they still crave the same things:  simple, seamless, and satisfying experiences . Here are three major pillars to focus on: 1. Be Proactive, Not Reactive Think of proactive communication as customer service with superpowers. It’s about solving problems before they ev...