Decoding the top 5 cybersecurity risks of generative AI

  In an era where digital transformation drives every aspect of business,  remote customer service  has emerged as a powerful solution for delivering fast, efficient, and human-centric support. Once considered a backup plan or an experimental model, remote customer service is now the standard for organizations aiming to scale, reduce costs, and enhance customer satisfaction. What is Remote Customer Service? Remote customer service refers to support operations handled by representatives who work outside traditional office settings. These agents often work from home, co-working spaces, or decentralized locations and connect with customers via phone, email, live chat, video calls, or social media. Unlike conventional call centers, remote teams use cloud-based platforms and collaboration tools to communicate internally and assist customers effectively — anytime and anywhere. Why Remote Customer Service is Gaining Momentum Cost Efficiency Companies save significantly on infras...

  Customer Experience In today’s hyper-connected digital world — across both personal and professional spaces — online fraud and data breaches have escalated into major business threats. As the frequency and sophistication of these attacks grow, so does their cost. According to projections, cybercrime will cost the global economy  $10.5 trillion annually by 2025 , increasing at a staggering rate of 15% per year. Fraud no longer lurks only in obscure corners of the web. It has infiltrated everyday customer touchpoints — contact centers, chat platforms, mobile apps, and digital service portals. Technologies designed to enhance customer satisfaction have been weaponized, turning service channels into prime targets for malicious activity. As this threat evolves, so must our understanding of  fraud detection  — what it is, how it works, and what solutions are available to counter it. The Customer Service Fraud Paradox Modern customer service faces a critical paradox: the ...

  India has long been recognized as the global hub for customer support services. With a vast pool of English-speaking talent, strong IT infrastructure, and a focus on service excellence, the country has become the preferred destination for businesses looking to outsource call center operations. Among the pioneers leading this transformation is  24/7.ai , a company that’s not only setting high standards in customer engagement but also redefining what it means to run a modern, intelligent contact center. Why India Remains the Heart of Global Call Centers India’s call center industry is built on a few core advantages: Skilled Workforce : India produces thousands of graduates every year who are well-trained in communication and problem-solving. Cost Efficiency : Outsourcing to India is cost-effective without compromising on service quality. Technology Adoption : The Indian BPO industry is quick to adopt new tech tools, making it agile and future-ready. Time Zone Advantage : With ...

  Customer Service Automation Customer service has transformed dramatically over the past decade. We’ve moved from clunky, scripted chatbots to intelligent AI systems that can handle even complex queries with speed and precision. Now that we’re in 2025, it’s no longer just about saving costs through automation — it’s about delivering better, more personalized experiences at scale. According to Gartner, by 2029, AI will resolve 80% of routine customer service issues on its own, potentially slashing operational costs by 30%. That’s a game-changer. By automating repetitive tasks, businesses can respond faster, maintain consistent quality, and free up their human teams to focus on high-value, empathetic interactions. This combination improves customer satisfaction and creates a more efficient support system overall. From Simple Chatbots to Intelligent Agents: The Evolution of Automation Remember those early chatbots that could only answer FAQs? We’ve come a long way. Today’s AI tools u...