Decoding the top 5 cybersecurity risks of generative AI

  Customer Service Automation From Chatbots to AI: A Decade of Progress Customer experience  has transformed dramatically over the past decade. We’ve moved beyond scripted chatbots to intelligent AI agents capable of handling complex queries with remarkable speed and accuracy. Now, in 2025, businesses must understand that automation is no longer just a cost-saving tactic — it’s a strategic advantage. According to Gartner, by 2029, agentic AI will autonomously resolve 80% of common customer service issues, reducing operational costs by up to 30%. By automating repetitive, low-value tasks, businesses can respond faster and more consistently while freeing human agents to focus on high-value, personalized interactions. The result? Enhanced customer experience and improved operational efficiency across all service functions. How  Customer Service Automation  Has Evolved Customer service automation has progressed from rigid, rule-based scripts to intelligent systems that u...

  Customer Acquisition What is Customer Acquisition? Customer acquisition is the process of turning strangers into paying customers. It begins the moment someone discovers your business — whether they’re browsing for information or actively looking for a solution — and it continues through various stages: generating interest, building trust, and guiding them toward a purchase. Think of it like a funnel: you start with a wide pool of potential customers at the top (awareness), then narrow it down through stages like interest, consideration, intent, and finally, conversion. A well-built acquisition strategy doesn’t just bring in sales — it fuels long-term, sustainable business growth. Why is Customer Acquisition So Important? Customers are the lifeblood of any business. Without a steady flow of new ones, growth slows down. Here’s why customer acquisition is essential: Revenue Growth  — More customers mean more sales. Market Expansion  — New customers often open doors to new...