Decoding the top 5 cybersecurity risks of generative AI

  AI Customer Care & Service In today’s fast-moving digital world, businesses are focusing more than ever on improving how they connect with their customers. With rising expectations and the need for quick, personalized help, traditional customer service models often fall short. This is where  AI-powered customer care and service  step in — transforming how brands interact, respond, and deliver support. What Is  AI Customer Care? AI Customer Care refers to the use of  artificial intelligence tools  — such as chatbots, voice assistants, and predictive analytics — to manage and enhance customer interactions. Instead of waiting on hold for an agent, customers can now get instant responses, smart suggestions, and 24/7 support through automated systems that learn from every conversation. AI doesn’t replace human support; it  works alongside it . It takes care of repetitive questions, routes complex issues to human agents, and helps teams provide faster,...

  [24]7.ai Agent Assist In today’s fast-paced digital world, customers expect quick, accurate, and personalized support every time they reach out to a brand. But even the best customer service teams can find it challenging to meet these expectations while handling multiple requests at once. That’s where  [24]7.ai Agent Assist  comes in — an AI-powered solution that helps agents work faster, smarter, and more efficiently. Understanding  [24]7.ai Agent Assist [24]7.ai Agent Assist  is an artificial intelligence-driven tool designed to support live customer service agents during interactions. It works like a virtual co-pilot — analyzing conversations in real time and providing agents with the right information, suggestions, and next steps. The main goal of Agent Assist is to make customer interactions more seamless and productive — improving both agent performance and customer satisfaction. How Does [24]7.ai Agent Assist Work? The tool uses a combination of  m...

  Customer care and customer service  are two of the most critical parts of any business. They are not just departments — they are the face of a brand in every interaction with a customer. While products attract buyers, it is the quality of support and care that keeps them returning. What Is Customer Care? Customer care refers to the way a company treats its customers throughout their journey — before purchase, during use, and after sales. It focuses on building long-term relationships by listening, helping, and responding with empathy. Customer care is emotional in nature — it shows that the brand values people, not just transactions. What Is Customer Service? Customer service is the operational side of helping customers when they have questions, issues, or requests. This includes activities like answering queries, replacing faulty items, solving billing problems, providing instructions, or offering technical support. Customer service is functional — it focuses on solving pro...

  Social media  has become one of the most powerful places for businesses to reach customers. Whether it’s Facebook, Instagram, YouTube, or LinkedIn — brands of every size now run ads on social platforms to drive awareness, sales, and engagement. But before launching ads, it helps to understand what social media advertising actually means, how much it costs, and how successful campaigns look in real life. What Is  Social Media Advertising? Social media advertising refers to promoting a product, service, or brand through paid ads on social platforms. These ads are shown to specific target audiences based on location, interests, demographics, behavior, and more. Unlike traditional ads, social ads are interactive, trackable, and highly customizable. In short: You pay the platform → The platform shows your message to the right people → You track the results. How Much Does Social Media Advertising Cost? There is no fixed price. The cost depends on the platform, target audience...

  Conversation Intelligence Software Modern businesses want more than just recorded calls and chat logs — they want insight. They want to know  why customers call ,  which objections stop sales ,  what tone works best , and  how agents perform in real time . This is exactly what  conversation intelligence software  delivers. What Is  Conversation Intelligence Software ? Conversation intelligence software uses AI to analyze voice calls, chat conversations, and meeting transcripts. Instead of simply storing conversations, it converts them into meaningful data — like intent, sentiment, objections, keywords, compliance flags, and success patterns. In simple words, it tells you  what is really happening in customer conversations  — not just what was said. What Can It Do? Transcribe calls and chats automatically Identify customer intent and emotion Highlight what makes a sale win or fail Coach agents with real-time prompts Spot risky or non-co...

  AI-Driven CX Platforms Customer experience (CX) has become a competitive weapon. Brands are no longer judged only by their products, but by how easy, fast, and pleasant it is to interact with them. In this new era,   AI-powered CX management platforms  are changing the way businesses understand, serve, and retain customers. These platforms go beyond traditional CRM systems. They don’t just store data — they analyze, predict, and act. By turning customer signals into real-time decisions, AI is redefining what “good service” looks like. What Makes AI-Based CX Platforms Different? Earlier CX systems relied heavily on manual tracking and post-event analysis. AI systems, however, bring automation, intelligence, and speed: They read conversations across chat, calls, emails, and social media They detect sentiment, intent, and urgency instantly They recommend the next best action to agents or respond automatically They keep learning and improving with every interaction This shi...