What Is Conversation Intelligence Software? And How to Choose the Right One
Conversation Intelligence Software Modern businesses want more than just recorded calls and chat logs — they want insight. They want to know why customers call , which objections stop sales , what tone works best , and how agents perform in real time . This is exactly what conversation intelligence software delivers. What Is Conversation Intelligence Software ? Conversation intelligence software uses AI to analyze voice calls, chat conversations, and meeting transcripts. Instead of simply storing conversations, it converts them into meaningful data — like intent, sentiment, objections, keywords, compliance flags, and success patterns. In simple words, it tells you what is really happening in customer conversations — not just what was said. What Can It Do? Transcribe calls and chats automatically Identify customer intent and emotion Highlight what makes a sale win or fail Coach agents with real-time prompts Spot risky or non-co...