Conversational Intelligence: Definition, Importance & Examples
Conversational Intelligence Introduction In today’s fast-paced world, communication is everything. Whether it’s between friends, colleagues, or customers and businesses, the way we talk and connect shapes our relationships. But effective communication isn’t just about speaking or listening — it’s about understanding. This is where Conversational Intelligence comes in. What is Conversational Intelligence ? Conversational Intelligence (C-IQ) is the ability to connect, build trust, and understand others through conversation. It goes beyond just exchanging words — it focuses on how conversations create meaning, influence decisions, and build stronger relationships. In simple terms, Conversational Intelligence is the skill of communicating in a way that encourages openness, understanding, and collaboration. It helps people not only talk to each other but also with each other. Why Conversational Intelligence is Important Builds Trust and ...