Forget everything else. This is how Intelligent Automation will reimagine businesses in 2024

 

The year 2024 is set to be a crucial one for intelligent automation. As businesses face a complex economic environment, the demand for efficient, adaptable, and intelligent solutions has never been higher. With macro-economic trends continuing from 2023, optimization will be a key area of focus. This article explores the major trends in intelligent automation for 2024, examining how these advancements will transform our work and lives.

But first, what is intelligent automation exactly? Intelligent Process Automation (IPA) is the star of the automation world. It’s not just about following orders; it uses AI to analyze data, make decisions, and learn from mistakes. Think of it as a robot Yoda, guiding other robots toward automation mastery. It’s constantly learning and evolving, like a self-driving car that can also brew your morning coffee.

What’s in store for intelligent automation? Automation as a “real digital worker” In 2024, AI-powered bots will transition from assistants to co-workers, collaborating with humans to achieve the best results. This shift involves designing processes that consider the capabilities and limitations of digital workers, leveraging their strengths in data analysis, pattern recognition, and repetitive tasks, while allowing humans to focus on creativity, problem-solving, and strategic decision-making. Intelligent automation is set to transform business operations across industries.

Beyond RPA: Intelligent automation platforms take center stage Robotic Process Automation (RPA) has been instrumental in automating routine tasks, but its limitations are becoming clear. In 2024, intelligent automation platforms will rise, integrating technologies like AI, machine learning, and natural language processing. These platforms will provide a holistic approach to automation, handling complex tasks, making decisions, and adapting to changing circumstances.

Democratizing Automation: No code? No problem! The automation revolution won’t be limited to tech giants and large corporations. In 2024, there will be a surge in low-code/no-code tools that empower “citizen developers” with little or no coding experience to automate their workflows. This democratization of automation will unlock the potential of every employee, boosting productivity and innovation across organizations.

The powerful combination of Generative AI and Intelligent Automation Generative AI is set to revolutionize automation. In 2024, we’ll see the next wave of applications emerge, transforming industries from healthcare to manufacturing. The combination of generative AI with intelligent automation will be a game-changer.

Ethical considerations and responsible AI As automation becomes more widespread, concerns about ethics and bias will grow. In 2024, there will be a greater focus on developing and deploying AI responsibly, ensuring fairness, transparency, and accountability in all automation initiatives. This will involve establishing clear guidelines, mitigating bias in algorithms, and prioritizing human oversight for critical decisions.

2024 promises to be a defining year for intelligent automation. As these trends converge, we will witness a transformative shift in the way we work, live, and interact with technology. By embracing intelligent automation responsibly and ethically, we can unlock a future of greater productivity, efficiency, and human potential.

Bonus tips: Securing buy-in for intelligent automation Getting leadership buy-in for intelligent automation can be challenging, but here are some strategies to help convince them that AI + Automation is a winning combination:

Speak their language: Avoid jargon and focus on business outcomes. Show how intelligent automation can lead to increased efficiency, cost savings, and higher revenue. Highlight metrics that matter to them, such as ROI, improved customer satisfaction, or enhanced employee productivity. Remember, you’re selling solutions, not robots.

Start small, win big: Choose pilot projects with clear, measurable goals. Don’t overwhelm them with a complete AI overhaul. Demonstrate the benefits with a focused project, like automating repetitive tasks in a specific department. Once they see the tangible results, they’ll be eager for more.

Paint the future: Use clear and concise visuals to illustrate the potential of AI. Create compelling data visualizations and simulations that show how intelligent automation can transform their business. Remember, a picture (or graph) is worth a thousand spreadsheets.

Address job displacement concerns: Be proactive and transparent about the potential impact on the workforce. Highlight how upskilling and reskilling programs can prepare employees for new roles alongside automation. Emphasize that it’s about augmentation, not replacement.

About Marlabs

Marlabs designs and develops digital solutions that help our clients improve their digital outcomes. We deliver new business value through custom application development, advanced software engineering, digital-first strategy & advisory services, digital labs for rapid solution incubation and prototyping, and agile engineering to build and scale digital solutions. Our offerings help leading companies around the world make operations sleeker, keep customers closer, transform data into decisions, de-risk cyberspace, boost legacy system performance, and seize novel opportunities and new digital revenue streams.

Marlabs is headquartered in New Jersey, with offices in the US, Germany, Canada, Brazil and India. Its 2500+ global workforce includes highly experienced technology, platform, and industry specialists from the world’s leading technical universities.

Marlabs Inc. (Global Headquarters) One Corporate Place South, 3rd Floor, Piscataway NJ — 08854–6116, Tel: +1 (732) 694 1000 Fax: +1 (732) 465 0100, Email: contact@marlabs.com.