Decoding the top 5 cybersecurity risks of generative AI

  Introduction Customer expectations have changed dramatically. People no longer want to wait in a phone queue or send an email and wait hours for a response. They expect businesses to provide fast, accurate, personalized, and always-available customer support across the channels they already use. This shift has made Conversational AI an important part of modern customer service. Conversational AI uses technologies such as natural language processing (NLP), machine learning, large language models (LLMs), and speech recognition to understand customer requests and respond naturally. Modern platforms are also moving beyond basic chatbots. Today’s solutions can understand customer intent, retrieve information, summarize conversations, recommend actions, and in some cases complete customer service tasks autonomously. In this guide, we’ll explore some of the best Conversational AI platforms for customer support , their key capabilities, benefits, and what businesses should consider be...